Injob.com Customer service / internal sales support   

 Send

On behalf of our client, a Global Packaging Solutions Company for the Cosmetics Industry. InJob New York is looking for a 

Customer Service / Internal Sales Support

Reporting to the Sales Manager the successful candidate based in New York, will be responsible for acting as a liaison to provide product/services information and resolve any emerging problems to clients with accuracy and efficiency. The candidate is to serve and ensure excellent service standards while maintaining high customer satisfaction.

Main Responsibilities :

• Update and Quote customers on new and existing items.
• Enter Sales Orders received via e-mail, fax or telephone.
• Create sales order confirmations
• Provide pricing/delivery dates for potential orders
• Check Inventory before committing to order deliveries including making Inventory Control aware of any special needs – provide forecasting information whenever possible.
• Follow-up with warehouse to make sure that their shipments are made on time.
• Report on any questionable transactions, late payment, short payments, returns, and quality issues.
• Sales updates on existing and new customer projects     
• Check with management prior to booking orders for new clients or clients who are behind on payments
• Check availability and pricing terms to ensure that minimum margins are maintained
• Update computer records for all orders so system reflects actual inventory
• For existing customers – keep up to date on their orders/deliveries and A/R
• For new customers – introduce and explain products and work to develop initial orders provide with needed materials such as samples or catalogs.
• Follow-up within 5 days on any samples catalogues, quotes.  Keep a written record.
• Discuss with Management if customer needs to be seen by Outside Salesperson.
• Report on any reason customer did not purchase from price, quality, availability, etc.
• Send New Account Forms and Credit Paperwork.
• Discuss with new customers conditions of payments on all new orders and explain that credit terms are to be determined for future orders.
• Take care some administrative responsibilities such as organizing sample room, manage and organizing project samples, organizing file invoices, ordering office supplies as needed.

Requirements:

• Bachelor's Degree Preferred or equivalent work experience
• High level knowledge of Microsoft Excel and Outlook
• Negotiation Skills and Sales Attitude
• Working independently
• Ability to make decisions

• Excellent communication, interpersonal and customer service skills
• Ability to work with all levels of staff including independently
• Open to learn new things, skills and knowledge
• Detailed oriented and effective time management

We offer :

• Competitive Salary
• Comprehensive Benefits Package (Medical, Dental, Vision)
• PTO

We are an equal opportunity employer