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Customer service / internal sales support   

Site: United States of America, New York, New York
Date: 30/09/2019
Sector: Textile production
Role: Customer Service

Job ad description

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On behalf of our client, a Global Packaging Solutions Company for the Cosmetics Industry. InJob New York is looking for a 


Customer Service / Internal Sales Support


Reporting to the Sales Manager the successful candidate based in New York, will be responsible for acting as a liaison to provide product/services information and resolve any emerging problems to clients with accuracy and efficiency. The candidate is to serve and ensure excellent service standards while maintaining high customer satisfaction.


Main Responsibilities :

  • Update and Quote customers on new and existing items.
  • Enter Sales Orders received via e-mail, fax or telephone.
  • Create sales order confirmations
  • Provide pricing/delivery dates for potential orders
  • Check Inventory before committing to order deliveries including making Inventory Control aware of any special needs – provide forecasting information whenever possible.
  • Follow-up with warehouse to make sure that their shipments are made on time.
  • Report on any questionable transactions, late payment, short payments, returns, and quality issues.
  • Sales updates on existing and new customer projects     
  • Check with management prior to booking orders for new clients or clients who are behind on payments
  • Check availability and pricing terms to ensure that minimum margins are maintained
  • Update computer records for all orders so system reflects actual inventory
  • For existing customers – keep up to date on their orders/deliveries and A/R
  • For new customers – introduce and explain products and work to develop initial orders provide with needed materials such as samples or catalogs.
  • Follow-up within 5 days on any samples catalogues, quotes.  Keep a written record.
  • Discuss with Management if customer needs to be seen by Outside Salesperson.
  • Report on any reason customer did not purchase from price, quality, availability, etc.
  • Send New Account Forms and Credit Paperwork.
  • Discuss with new customers conditions of payments on all new orders and explain that credit terms are to be determined for future orders.
  • Take care some administrative responsibilities such as organizing sample room, manage and organizing project samples, organizing file invoices, ordering office supplies as needed.



  • Bachelor's Degree Preferred or equivalent work experience
  • High level knowledge of Microsoft Excel and Outlook
  • Negotiation Skills and Sales Attitude
  • Working independently
  • Ability to make decisions
  • Excellent communication, interpersonal and customer service skills
  • Ability to work with all levels of staff including independently
  • Open to learn new things, skills and knowledge
  • Detailed oriented and effective time management


We offer :

  • Competitive Salary
  • Comprehensive Benefits Package (Medical, Dental, Vision)
  • PTO


We are an equal opportunity employer

More details

Work experience:1-2 years
Job type:Permanent job


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