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Customer service and sales support representative   
 

Site: United States of America, New York, New York
Date: 06/11/2019
Sector: Glass Industry
Role: Customer Service
activities 

Job ad description

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On behalf of our client, an European manufacturer of an exclusive range of glass packaging and related services, In Job New York is looking for a

 

CUSTOMER SERVICE AND SALES SUPPORT REPRESENTATIVE

 

Reporting to the Operations Manager, a successful candidate based in NYC will be responsible for providing excellent customer service to clients as well as assisting the sales team with orders, research on prospects and additional responsibilities as needed.

 

Main Responsibilities:

  • Providing excellent customer service regarding orders.
    • Current client base is in the following markets:
      • Liquid products: spirits, wines, olive oils and vinegars, exclusive mineral water
      • Food products: jars for "gourmet" produces
      • Reed diffusers and other perfumery, cosmetic and body care products
  • Process orders and respond to emails
  • Able to identify problems providing prompt resolution
  • Conduct prospecting research and compile data in order to assist the sales team
  • Assist in arranging transport and logistics regarding shipping from warehouse to the client
  • Ability to travel to Europe for trainings and meetings

Requirements:

  • Minimum 3 years' experience in Customer Service driven role.
  • Fluency (oral and written) in Italian required
  • Proficiency in Excel
  • Self-starter, ability to work independently
  • Ability to develop professional relationships within the industry
  • Professional telephone manner
  • Team player

We offer:

  • Competitive salary based on experience
  • PTO/Vacation Plan/Health Coverage
  • Growth Opportunity

We are an equal opportunity employer

More details

Vacancies:1
Work experience:3-5 years
Job type:Permanent job

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