On behalf of our client, an European manufacturer of an exclusive range of glass packaging and related services, In Job New York is looking for a
CUSTOMER SERVICE AND SALES SUPPORT REPRESENTATIVE
Reporting to the Operations Manager, a successful candidate based in NYC will be responsible for providing excellent customer service to clients as well as assisting the sales team with orders, research on prospects and additional responsibilities as needed.
Providing excellent customer service regarding orders.
Current client base is in the following markets:
Liquid products: spirits, wines, olive oils and vinegars, exclusive mineral water
Food products: jars for "gourmet" produces
Reed diffusers and other perfumery, cosmetic and body care products
Process orders and respond to emails
Able to identify problems providing prompt resolution
Conduct prospecting research and compile data in order to assist the sales team
Assist in arranging transport and logistics regarding shipping from warehouse to the client
Ability to travel to Europe for trainings and meetings
Minimum 3 years' experience in Customer Service driven role.
Fluency (oral and written) in Italian required
Proficiency in Excel
Self-starter, ability to work independently
Ability to develop professional relationships within the industry
Professional telephone manner
Competitive salary based on experience
PTO/Vacation Plan/Health Coverage
We are an equal opportunity employer
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